CLIENT TERMS SHEET

  1. OVERVIEW

This is an Agreement between RDB Coaching, LLC, (“Coach” or “Company”) and you, the Client, for individual and group coaching (“Services”).

All sales are final for this service. By clicking “Buy Now,” “Complete Order,” or any other phrase on the purchase button, entering your credit card information, or otherwise rendering payment (either in-full or partial) for the product for which these terms appear ("Product," “Service,” “Course,” and/or “Program”), you (“Client” and/or “Customer”) agree to be provided with products, programs, or services by Rachael Besser ("Owner") or Rachael Besser Shadow Work Coaching (“Company”), and you are executing a legally binding agreement with the Company, subject to the following terms and conditions: 

  1. DISCLAIMERS

The Coach is not a therapist, psychologist, psychiatrist, licensed counselor, or other agent of Client. The Coach can not diagnose or provide therapy for mental illness or medical disease. Client understands that coaching is not therapy and does not substitute for therapy if needed, and does not prevent, cure or treat any mental disorder or medical disease.  

This Program includes no guarantees as to Client’s results simply by participating in the Program. Customer acknowledges that, as with any endeavor and investment, there is an inherent risk associated. Client agrees that Company will not be held liable for any damages of any kind resulting or arising from the use or misuse of the Program. Client agrees to indemnify and hold Company harmless for any claims that may arise related to participation in this Program.

  1. SCOPE OF SERVICES

This Program includes the following Services:

  • Six (6) 50-minute calls to be held via Zoom.

  • GoogleDrive Folder to house Digital Journal + Supplementary Exercises & Resources

  • 3 virtual check-ins per month through the “Digital Journal” GoogleDoc or e-mail (feedback + additional exercises will be provided inside GoogleDrive folder)

  • Unlimited Messenger support to ask questions between sessions (with a guaranteed response time of 48 hrs or less) 


  1. RESCHEDULING 

Company has a strict rescheduling policy to respect the time and limited resources of all parties. All rescheduling requests must be made in writing no later than twenty four hours prior to the scheduled call and must include a proposed time to reschedule. Failure to comply with this policy may result in forfeiture of the call with no money back. 


5. PAYMENT

(a) Upon execution of this Agreement, Client agrees to pay to the Company the full purchase amount for the Product, regardless of what payment option Client selects at checkout. 

(b) If Client selects a payment plan option, Client authorizes Company to charge the card or account used at checkout to complete all payments pursuant to the payment plan. 

(c) Company reserves the right to collect any and all monies owed by Client to Company for the Program, by any means necessary within the parameters of the law. The Client shall pay for any fees associated with recouping payment, including but not limited to, collections fees and attorneys’ fees. 


6. REFUNDS

Due to the digital and educational nature of this Program, there are no refunds permitted under any circumstance. Dissatisfaction or disapproval with Coach or Company’s methods is not a valid reason for a refund or excuse to make remaining payments due & owed under this Agreement.


7. CONFIDENTIALITY

Client agrees to keep Company’s proprietary information confidential. “Confidential Information” includes, but is not limited to:

· Any systems, sequences, processes or steps shared with Client;

· Any information disclosed in association with this Agreement;

· Any trade secrets in connection with the Program or Company’s business practices.


Company promises to value your personal and business information and keep such information confidential. However, by purchasing the Program, Client hereby agrees to Company sharing Client’s general wins as a testimonial on Company’s website, social media accounts, and other marketing platforms. 


8. INTELLECTUAL PROPERTY

This Product contains information that is the intellectual property belonging to Company and to third-parties that license some intellectual property to Company. Company provides Client with a non-exclusive, non-transferrable single-user license authorizing Client to use the materials for their individual purposes only. Client may not share, sell, re-use, reproduce, repurpose or otherwise distribute Company’s intellectual property without prior written consent from Company.


9. MISCELLANEOUS

  1. Entire Agreement - This Agreement reflects the entire agreement between the Client and Company related to the Program and Services discussed herein. 

  2. Choice of law - The governing law for this Agreement is the State of California, United States.

  3. Arbitration - Any disputes arising under this Agreement shall first be resolved through a binding arbitration. 

  4. All Rights Reserved - All rights not expressly granted in this Agreement are reserved by us. 

  5. Term - The Term of this Agreement shall be effective from the date of execution until Services are rendered. 

  6. Termination - Client dissatisfaction with Company and/or Coach’s subjective teaching style, independent judgment, methods, or other techniques are not valid reasons for termination of this Agreement or request of any monies returned to Client. Even if Client does not complete all portions of the Program, Client is nevertheless responsible for all payments due and owed under this Agreement by making the first payment of the Program at checkout and executing this Agreement.